Terms of Use

These Terms of Use form a legal agreement between you and Delivery Pro Route Systems, an Australian sole trader business based in Victoria, Australia (“Delivery Pro”, “we”, “us” or “our”). They govern access to and use of the Delivery Pro website, mobile application, progressive web application, software, support services and related features (together, the “Service”).

By creating an account, starting a trial, purchasing a subscription or using the Service, you confirm that you have read and accepted these Terms and our Privacy Policy. If you use the Service for a business or organisation, you confirm that you have authority to bind that organisation.

1. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate account information, keep it current, protect your login credentials and promptly tell us if you suspect unauthorised access.

You are responsible for activity carried out through your account, except to the extent caused by our breach of law or failure to use reasonable care.

2. Account types and authorised users

The Service may offer Solo Driver, Company Owner, Company Administrator and Company Driver accounts. A Company Owner or Administrator may invite, manage, restrict or remove authorised users and may assign routes or access company reports.

The organisation that creates or controls a company workspace is responsible for ensuring its authorised users understand and comply with these Terms and that it has a lawful basis to upload and use personal information relating to customers, recipients, employees and drivers.

3. Licence to use the Service

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service for lawful personal or internal business purposes during your trial or subscription period.

4. Acceptable use

You must not:

• use the Service unlawfully, fraudulently or in a way that infringes another person’s rights;
• upload content you do not have authority to collect, use or disclose;
• attempt to gain unauthorised access to accounts, servers, source code or security controls;
• introduce malware, overload the Service, scrape it at scale, or conduct penetration or stress testing without written permission;
• reverse engineer, decompile, copy, resell, sublicense or create a competing service from substantial parts of the Service, except where the law expressly permits it;
• remove proprietary notices or misrepresent that you own or operate Delivery Pro; or
• use the Service in a manner that could endanger a driver, passenger, pedestrian or other road user.

5. Routes, navigation and driver safety

Delivery Pro is a route-management and workflow tool. Routes, address cleaning, stop order, estimated travel information and links to navigation providers may be incomplete, inaccurate or affected by road conditions, closures, device settings, imported data or third-party systems.

You remain responsible for checking addresses, route suitability, vehicle restrictions, road rules and delivery instructions. Drivers must not interact with the Service while driving unless permitted by law and safe to do so. Always follow official signs, road rules and real-world conditions over any suggested route.

6. Customer data and delivery records

You retain ownership of data you upload or create through the Service, including customer names, addresses, phone numbers, delivery instructions, route files, notes, photographs, signatures, GPS information, proof of delivery, quantities, order details, COD information and reports (“Customer Data”).

You grant us a limited, worldwide, royalty-free licence to host, copy, process, transmit and display Customer Data only as reasonably necessary to provide, secure, maintain and improve the Service, comply with law and enforce these Terms.

You warrant that you have all necessary rights, notices, consents and lawful authority to collect, upload, share and process Customer Data. You must avoid uploading unnecessary sensitive information.

7. File imports and data quality

The Service may import PDF, spreadsheet, CSV, text and image files. Automated parsing and optical character recognition can make mistakes. You must review imported names, addresses, codes, instructions and route order before relying on them. We are not responsible for errors already present in a source file or caused by poor image quality, unusual formatting or incomplete data, except where liability cannot lawfully be excluded.

8. Third-party services

The Service may connect with or open third-party products such as Google Maps, Apple Maps, Waze, email providers, hosting providers, payment processors, app stores and device services. Those third parties operate under their own terms and privacy policies. We do not control their availability, content or decisions.

9. Trials, subscriptions and billing

We may offer a free trial. Trial length, included features and eligibility will be shown before activation. Unless stated otherwise, a trial ends automatically at the end of the displayed trial period.

Paid plans may be monthly or annual and may renew automatically until cancelled. The price, billing period, included account type and renewal terms will be displayed before purchase. Taxes may apply.

The standard Company Plan includes up to five active driver seats. An “active driver seat” means one driver account currently authorised to use the company workspace. Additional active driver seats may be purchased separately at the then-current Solo Driver rate shown before purchase.

Driver seats belong to the company subscription and are not permanently attached to a particular employee. A Company Owner or Administrator may remove a driver and reassign the available seat to another authorised employee without purchasing that same seat again. A seat may not be shared concurrently by multiple people, and the number of active drivers must not exceed the number of seats purchased.

Payments may be processed by an app store or an independent payment provider. Their payment and refund procedures may also apply. We do not store full payment-card details when they are handled directly by those providers.

You may cancel renewal through the billing method used to subscribe. Cancellation normally takes effect at the end of the current paid period unless applicable law or the payment provider requires otherwise.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Where the Service fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as re-supply, cancellation, refund or compensation depending on the circumstances.

10. Changes to plans and fees

We may change plans, features or prices. For an existing paid subscription, a price increase will apply no earlier than the next renewal after reasonable advance notice, unless a platform provider applies different mandatory timing. You may cancel before the new price takes effect.

11. Support, updates and availability

We may release fixes, updates or new versions and may change or discontinue features where reasonably necessary. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, internet outages, third-party services, device limitations, emergencies or events outside our reasonable control.

We may temporarily suspend access where reasonably necessary to protect users, investigate misuse, comply with law, prevent security threats or address unpaid fees. Where practical, we will provide notice and restore access after the issue is resolved.

12. Intellectual property

Delivery Pro and its licensors own the Service, software, design, branding, documentation and related intellectual property, excluding Customer Data. No ownership rights are transferred to you.

Feedback and suggestions may be used by us without obligation to implement them or pay compensation, provided we do not publicly identify you without permission.

13. Confidentiality

Each party must use reasonable care to protect non-public confidential information received from the other and may use it only for the purpose for which it was disclosed. This does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law.

14. Privacy and security

Our handling of personal information is described in the Delivery Pro Privacy Policy. You are responsible for configuring user access appropriately and for keeping devices, accounts and exported reports secure.

15. Termination and account deletion

You may stop using the Service at any time and may request account deletion. We may suspend or terminate access for material or repeated breach, unlawful conduct, security risk or non-payment. Where a breach can reasonably be fixed, we will generally provide notice and an opportunity to fix it.

On termination, your licence to use the Service ends. Some provisions, including payment obligations, ownership, confidentiality, limitations of liability and dispute terms, continue where their nature requires it.

Data deletion and retention are handled in accordance with the Privacy Policy, legal obligations, backup cycles and any in-app trash or recovery period.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as available” basis. We do not promise that every address, route, import, navigation result, delivery record, sync operation or third-party integration will always be accurate, complete or available.

These disclaimers do not limit any guarantee, warranty or right that cannot lawfully be excluded.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of opportunity, loss of goodwill or loss arising from circumstances outside reasonable control.

Where we are legally permitted to limit liability for failure to comply with a consumer guarantee relating to services, our liability is limited, at our option, to supplying the services again or paying the reasonable cost of having them supplied again.

Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence, breach of confidentiality, infringement of intellectual property, or any liability that cannot lawfully be excluded or limited.

18. Indemnity

To the extent permitted by law, you indemnify us against third-party claims and reasonable losses arising directly from your unlawful use of the Service, your breach of these Terms, or Customer Data you had no right to upload. This indemnity is reduced to the extent our act or omission contributed to the loss.

19. Changes to these Terms

We may update these Terms to reflect changes in law, security, technology or the Service. We will post the updated version and change the effective date. For material changes, we will provide reasonable notice through the Service, website or email. Continued use after the change takes effect constitutes acceptance, unless applicable law requires another form of consent.

20. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia and the applicable laws of the Commonwealth of Australia. The courts of Victoria and courts entitled to hear appeals from them have non-exclusive jurisdiction.

Before commencing formal proceedings, each party should first attempt in good faith to resolve the dispute by contacting the other party. This does not prevent either party from seeking urgent relief or exercising rights under consumer or privacy law.

21. General

If any provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary without affecting the remaining provisions. A failure to enforce a right is not a waiver. You may not assign your account or these Terms without our written consent. We may assign our rights as part of a business transfer, provided your legal rights are not reduced.

22. Contact

Delivery Pro Route Systems
Victoria, Australia
Email: [email protected]